For many small businesses, WhatsApp is the shop, the till and the marketing team. The free WhatsApp Business app adds tools that make selling easier.
Set up a professional profile
- Business name and logo
- Category, address and opening hours
- Description and website or social links
Create a catalogue
Add products with photos, prices and descriptions. Customers browse and send you items directly.
Save time with automation
- Greeting message for first time contacts
- Away message after hours
- Quick replies for prices, location and payment details
Organise with labels
Label chats as New customer, Pending payment, Paid and Delivered.
Market on Status
Post products, offers, behind the scenes and customer reviews daily. Short videos perform well.
Broadcast lists
Send updates to customers who saved your number. Do not spam; send useful offers.
Close sales
Reply fast, share clear payment instructions, confirm payment before dispatch and follow up after delivery for reviews.
Get expert help in minutes
Every situation is different. If you want advice tailored to your plans, book a short call with a verified expert on The Quick Consult and get clear answers without leaving your home or office.