Last updated October 2026
These Terms and Conditions ("Terms") govern access to and use of The Quick Consult website, mobile-friendly web application, and related services (together, the "Platform"), operated from Kampala, Uganda. By creating an account, booking a session, listing a business, posting a job, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
Please read these Terms alongside our Privacy Policy, which explains how we collect and use information about you. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
"Client" means a user who books a session with a Consultant or browses the Trusted Partners directory or Careers board. "Consultant" or "Expert" means a user who creates a profile to offer paid consultations. "Partner" means a business listed in the Trusted Partners directory. "Session" means a scheduled or on-demand audio or video consultation booked through the Platform. "Content" means any text, image, document, audio, or other material submitted to the Platform by any user. "We", "us", and "our" refer to The Quick Consult; "you" and "your" refer to the user.
You must be at least 18 years old to create an account. You must provide accurate, current, and complete information when registering, and keep that information up to date. You are responsible for all activity that occurs under your account and for keeping your password confidential. Notify us immediately at ask@thequickconsult.com if you suspect unauthorized use of your account.
Email addresses are verified by a one-time code sent at registration, and again whenever you change the email address on your account. You may not create more than one account per person, impersonate another individual or business, or use another person's account without permission.
The Quick Consult is a marketplace that connects Clients with independent Consultants, and separately promotes independent businesses through the Trusted Partners directory and the Careers board. Consultants are independent professionals, not employees, agents, or representatives of The Quick Consult. Partners and employers listed on the Careers board are independent businesses, not affiliates of The Quick Consult.
We do not supervise, direct, or control the advice, services, or employment opportunities offered through the Platform, and we are not a party to any consultation, service engagement, or employment relationship that results from use of the Platform. We do not guarantee the accuracy, completeness, or outcome of any advice given during a Session, the quality of any service offered by a Partner, or the outcome of any job application made through the Careers board.
To appear publicly on the Platform, a Consultant profile must be reviewed and approved by an administrator. Approval typically involves review of identity documents and evidence of relevant experience or qualifications, uploaded through the Consultant's dashboard. Approval is at our sole discretion and does not constitute an endorsement, certification, or guarantee of a Consultant's competence, qualifications, or professional standing.
A "verified" badge indicates that an administrator reviewed the Consultant's submitted documents at a point in time; it is not a continuing guarantee. We may display or withhold a verified badge at our discretion, and may suspend or remove a Consultant's profile at any time, including for inaccurate information, client complaints, suspected impersonation, or violation of these Terms.
Consultants remain solely responsible for ensuring they hold any license, registration, or professional qualification required by law to provide the advice or service they offer, in any jurisdiction from which they operate or to which their advice is directed. The Quick Consult does not verify professional licensing status with any regulator or licensing body.
A Client books a Session by selecting a Consultant, choosing a duration and mode (audio or video), and completing payment. A Session may be booked for immediate connection, where the Consultant is available, or scheduled for a later time. Sessions are conducted directly between the Client and Consultant using the Platform's built-in calling feature; no third-party meeting software is required.
A scheduled Session becomes joinable up to ten minutes before its start time. If a Consultant does not join a confirmed Session, the Client is entitled to a full refund under Section 10. If a Client does not join a confirmed Session, the Session fee is forfeited and no refund is due, except at our discretion in exceptional circumstances.
If a Session runs beyond its booked duration, the Client may purchase additional time directly from the call screen, billed at the Consultant's listed rate for the extra minutes requested.
Each Consultant sets their own rate, displayed in Ugandan Shillings (UGX) per minute or per hour, shown to the Client before checkout. Prices for Trusted Partners listings, Careers board job postings, and the call recording add-on are set by The Quick Consult and may change from time to time; the price in effect at the time of purchase applies to that purchase.
Payment is collected in full before a Session begins, a listing goes live, or a job posting is published, processed through our payment partner, PesaPal, which supports mobile money and card payments. We do not receive or store your card number, mobile money PIN, or other payment credentials; these are handled directly by PesaPal under its own security standards. Any site credit on your account, described in Section 11, is applied automatically toward the cost of a new booking before a card or mobile money charge is requested.
A Client may choose, at the time of booking, to pay an additional fee to record a Session, charged per minute of the booked duration and shown in the booking summary before checkout. Choosing to record a Session is a condition the Client sets when the booking is created; by accepting and joining a Session marked for recording, the Consultant acknowledges and consents to being recorded for that Session.
Recordings are stored securely and are accessible to the Client and Consultant who took part in the Session, and to Platform administrators where reasonably necessary to investigate a dispute or complaint. Recordings must not be published, distributed, or used for any purpose beyond the Client's own personal or business reference without the written consent of everyone who took part in the Session. We do not transcribe or algorithmically analyze recordings.
A Client may cancel a booking before it is confirmed as started, subject to the following: if payment has already been completed and the Session has not yet begun, the Client may request a cancellation by contacting ask@thequickconsult.com or through their dashboard, and the fee is returned as site credit. If a confirmed Session does not take place because the Consultant failed to join, the Client is entitled to a full refund, issued as site credit, a replacement Session, or a direct refund at our discretion.
If a Client does not join a confirmed Session within a reasonable waiting period, the Session is treated as completed for payment purposes and the fee is not refunded. Repeated no-shows by either a Client or a Consultant may result in account suspension.
If a Client is not satisfied with a completed Session, they may file a dispute from their dashboard within a reasonable time after the Session. Disputes are reviewed by an administrator, who may resolve the matter by issuing site credit to the Client's account in full or in part. Site credit has no cash value, cannot be withdrawn or transferred, does not expire unless stated otherwise, and is applied automatically to the cost of future bookings.
Refunds under these Terms are issued as site credit rather than a reversal to the original mobile money or card account, except where we determine, at our discretion, that a direct refund through our payment partner is appropriate.
The Quick Consult retains a commission on each completed, paid Session, with the remaining share paid out to the Consultant. The standard commission rate is published in the Consultant's dashboard and may be adjusted for individual Consultants at our discretion. Payout schedules, minimum payout thresholds, and payout methods are set out separately in the Consultant dashboard and may be updated from time to time.
The commission structure described in this Section applies to Session fees only; it does not apply to the call recording add-on fee, which is retained by The Quick Consult, or to Trusted Partners and Careers board fees, which are not shared with any Consultant.
A business may apply to be listed in the Trusted Partners directory by submitting its details for review. Once approved, a listing is published for the subscription period purchased (monthly or yearly) and may display a "featured" or "verified" status at our discretion. A Partner is responsible for the accuracy of its own listing, including contact details, category, logo, and description, and must keep this information current.
Listing a business does not constitute an endorsement, guarantee, or warranty by The Quick Consult of that business's products, services, or conduct. We are not a party to, and accept no liability for, any transaction, contract, or dispute between a Client and a Partner. We may decline, suspend, or remove a listing at our discretion, including where a listing is inaccurate, misleading, or the subject of credible complaints.
A Partner business, or another company we agree to work with, may pay a weekly fee to publish a job listing on the Careers board for a chosen number of weeks. Job listings are reviewed before publication but are not independently verified for accuracy; the employer is solely responsible for the content of its listing and for its own hiring practices, including compliance with applicable labour law.
The Quick Consult is not a party to, and accepts no liability for, any employment relationship, offer, interview process, or dispute arising from a job listing published on the Careers board. Applicants apply directly to the listing employer, by email or an external link, at their own discretion.
After a completed Session, a Client may leave a public rating and written review of the Consultant. Reviews must reflect the reviewer's genuine experience, must not contain false, defamatory, harassing, or unlawful content, and must not be submitted in exchange for payment or other inducement. We may remove a review, or suspend an account, where a review violates this Section.
You agree not to: use the Platform for any unlawful purpose or to give or seek advice in furtherance of an unlawful act; harass, threaten, or abuse another user; misrepresent your identity, qualifications, or affiliations; attempt to circumvent the Platform to arrange payment for a Session, listing, or job placement outside the Platform once a connection was made through it; scrape, reverse-engineer, or interfere with the operation or security of the Platform; upload content that infringes another person's intellectual property or privacy rights; or use automated means to create accounts, submit reviews, or access the Platform without our written permission.
The Platform, including its design, code, logos, and branding, is owned by The Quick Consult and protected by applicable intellectual property law. You retain ownership of Content you submit, including your profile information, bio, uploaded documents, and reviews, but you grant The Quick Consult a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that Content as reasonably necessary to operate and promote the Platform, including on public profile and listing pages, in search results, and in marketing materials, for as long as your account or listing remains active, or as otherwise required to comply with law.
The Platform uses third-party services to operate, including PesaPal for payment processing, Google reCAPTCHA to prevent automated abuse of public forms, and Trustindex to display independently collected customer reviews. Your use of these embedded services may be subject to the relevant provider's own terms and privacy practices, in addition to these Terms.
The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, availability, or non-infringement. We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that any advice, service, or job opportunity obtained through it will meet your expectations or requirements.
No Session, review, badge, or listing on the Platform creates a professional-client relationship, employment relationship, partnership, joint venture, or agency relationship between The Quick Consult and any Client, Consultant, Partner, or job applicant.
To the fullest extent permitted by law, The Quick Consult, its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Platform, any Session, any advice given or received, any Partner listing, or any job application, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or your use of the Platform will not exceed the amount you paid to us in the three months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law of Uganda, including liability for fraud or for death or personal injury caused by proven negligence.
You agree to indemnify and hold harmless The Quick Consult and its officers, employees, and agents from any claim, liability, damage, loss, or expense, including reasonable legal fees, arising out of or related to your use of the Platform, your breach of these Terms, your Content, or your violation of any law or the rights of a third party.
We may suspend or terminate your account, listing, or job posting, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or harmful conduct, or where required by law. You may close your account at any time by contacting ask@thequickconsult.com. Sections of these Terms that by their nature should survive termination, including Sections 15, 17, 18, 19, and 21, will survive.
These Terms are governed by the laws of the Republic of Uganda, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of Uganda, sitting in Kampala, save that we may seek injunctive relief in any competent court to protect our intellectual property or confidential information.
We may update these Terms from time to time to reflect changes to the Platform or for legal or operational reasons. We will update the "Last updated" date at the top of this page when we do. Continued use of the Platform after an update constitutes acceptance of the revised Terms. If a change is material, we will make reasonable efforts to notify registered users by email.
Questions about these Terms can be sent to ask@thequickconsult.com or by phone at +256 767 504 480.